Zumosun Soft Invention Private Limited
Warehouse & Platform Returns Policy for Sellers
Last Updated on 10th November 2020
Applicable from 10th November 2020
The Terms of Use, as effective from 00:00 hours on 10th November 2020, are available here.
Warehouse & Platform Returns Policy for Sellers
This Warehouse Returns Policy (" Policy") shall be applicable to the sellers (hereinafter referred to as " you" / " Seller") that are availing warehousing services from Zumosun (" Zumosun"), for storage for your food, non-food products & services in the warehouses & platform Zumosun. This Policy shall be applicable to any of the following cases;
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return request(s) has been raised by the Buyer(s);
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undelivered shipment(s);
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any other returns as agreed under the warehousing service agreement executed between You and Zumosun (i.e., Product(s), and Service(s) re-called by the Seller(s), and/or Product(s), and Service(s) returned by Zumosun, for any reason whatsoever).
Any capitalized terms used herein this Policy and not defined explicitly shall have the same meaning as defined in the warehousing service agreement. In the event of any conflict between this Policy and the terms of the warehousing services agreement entered into between you and Zumosun, the provisions as set out in this Policy shall prevail and supersede.
1. In case of any return request raised by the Buyer and /or any undelivered shipments:
(i) If the Buyer has raised return request of the Product(s), and Service(s) delivered to it due to the following reasons:
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wrong Product(s), and Service(s) and/or damaged Product(s), and Service(s);
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missing Product(s), and Service(s); and /or
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the difference in quantity,
then Zumosun will facilitate the return of such Product(s), and Service(s) to the designated warehouse location of Zumosun (from where the Product(s), and Service(s) was dispatched).
Once the Product(s), and Service(s) is received at the designated warehouse location of Zumosun, the Product(s), and Service(s) would be checked by Zumosun for any outer damage and/or any visible tampering to the packaging and/or any material damages to the Product(s), and Service(s). If the Product(s), and Service(s) is found to be without any such damages, the Product(s), and Service(s) would be accepted and inventoried in the warehouse by Zumosun. However, if the Product(s), and Service(s) is found to be damaged, and/or tampered with, for reasons attributable to us, the Product(s), and Service(s) will be retained by Zumosun and the order value of such tampered or damaged Product will be reimbursed to you. In this regard, our decision with respect to the findings in relation to the damage/tampering of the Product(s), and Service(s) and the order value to be reimbursed to you shall be final and binding on you.
(ii) if the buyer has raised a return request for the following reasons:
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any manufacturing defect/ functional defects in the Product(s), and Service(s); or
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any quality-related issues with respect to the Product(s), and Service(s);
then Zumosun will facilitate the return of such Product(s), and Service(s) to the designated warehouse location of Zumosun (from where the Product(s), and Service(s) were dispatched).
Any Product(s), and Service(s) which are returned by the Buyer due to the above-mentioned claims, such Products will be returned to you except where any damage and/or tampering to the Product(s), and Service(s), is due to any reasons attributable to Zumosun, which determination shall be made in Zumosun’s reasonable opinion. Our decision shall be final and binding on you in this regard. For the avoidance of doubt, the Products returned pursuant to (ii) above, shall not be inventoried at the warehouse. You shall be obligated to accept such Product(s), and Service(s). Zumosun disclaims all responsibility and liability with respect to any products that are returned by the Buyer and you agree not to hold Zumosun liable for any such claims or disputes or damages arising out of such return as contemplated herein.
2. Undelivered Shipment(s) or RTOs:
In case the Product(s), and Service(s) is undelivered for any reasons as per the terms of the RTO Policy, we will check the Product(s), and Service(s) for any outer damage and/or any visible tampering to the packaging and/or any material damages to the Product(s), and Service(s). If the Product(s), and Service(s) in our reasonable opinion appear to not be damaged, the Product(s), and Service(s) would be accepted and inventoried in the warehouse by Zumosun. In the event, the Product(s), and Service(s) is found to be damaged due to the above-mentioned reasons, such Product(s), and Service(s) will be retained by Zumosun and the order value/ cost of such tampered or damaged Product will be reimbursed to you. In this regard, our decision shall be final and binding on you. You shall be obligated to accept such Products.
3. Returns as agreed under the warehousing service agreement executed between You and Zumosun:
(i) You may, at your sole discretion, recall your Product(s), and Service(s) stored in the designated warehouses & platform Zumosun (in part or in full), for which no Order has been placed at the time of such a recall request.
(ii) Zumosun may in its sole and absolute discretion return the unsold Product(s), and Service(s) to you at any time during the subsistence of this Policy. Zumosun may further exercise its right to return the Product(s), and Service(s) to you, if the Product(s), and Service(s) have not passed the physical verification conducted by Zumosun while the initial in-warding of the Product(s), and Service(s) in the designated warehouse.
4. Fees:
We may charge you logistics and transportation fees associated with respect to the return of Product(s), and Service(s) to you. Such fees shall be applicable to you as per the rates displayed on the Platform. We reserve the right to modify the fees from time to time at our sole discretion. Any such modifications to the fee will be displayed on the Platform and it shall be your obligation to regularly review the fees as may be updated from time to time via the Platform.
5. Timelines for return of Product(s), and Service(s):
All the Product(s), and Service(s) to be returned to you in accordance with this policy shall be delivered to you within 90 days from the date the Product(s), and Service(s) being inventoried or such date that may be communicated to you by Zumosun, whichever is later.
6. Claims and Disputes:
You can raise a dispute within seventy-two (72) hours from the time of delivery of the Product(s), and Service(s) to you for the following reasons:
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missing products or items (in full or in part); or
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products damaged in transit.
You shall be required to raise a claim/ dispute with respect to the products that are returned to you along with a copy of the delivery note in support of your claim. For raising a dispute/claim with respect to the shipment/ products returned to you, you can reach out to Zumosun at help@udaan or via the Platform.
You may be required to provide documents/ information in support of your claim if requested by Zumosun. Zumosun will contact you for any such requirement. Zumosun’s decision with respect to the settlement of the claim/ dispute shall be final and binding on you and Zumosun shall not entertain any further claims once the claim/ dispute has been settled/ resolved.
7. Limitation of Liability:
Notwithstanding anything contained in this Policy, you agree that Zumosun’s aggregate liability and Seller’s sole remedy in case of any damage to the warehouses, or any logistics-related issues that are attributable to Zumosun, shall be limited to the order value of such Product(s), and Service(s).
8. Modification to this Policy:
We may modify this Policy from time to time, and any such changes will be reflected on the Platform and be effective immediately upon the changes being reflected on the Platform. You agree to be bound to any such changes or modifications and understand and accept the importance of regularly reviewing the Policy as updated on the Platform.