Zumosun Soft Invention Pvt. Ltd.

Zumosun Wallet Terms & Conditions

Applicable from 10th November 2020

Reserve Bank of India advised all Prepaid Payments Instruments issuers to put in place a clearly laid down policy, duly approved by their Board, for issuance of various types/categories of PPIs and all activities related thereto. This document entails details of such instruments issued by the organisation.

Please read the following terms and conditions carefully before registering, accessing or using the mobile application as defined below. By accessing or using the services of the application, the customer agrees to be bound by these terms and conditions set forth below including any additional guidelines and future modifications. If at any point of time, do not agree to these terms and conditions or do not wish to be bound by these terms and conditions, the customer may not access or use the application and immediately terminate the use of the services by the prescribed channel and process of communication.

Use of Zumosun Wallet on the customer’s mobile App is governed by the following terms and conditions (hereafter, referred to as “Terms” and as may be amended from time to time) which are incorporated herein.

The Terms are effective upon customer’s solicited acceptance of usage of our platform and governs the relationship between the customer of this platform.

1. DEFINITIONS

• “Zumosun Wallet” means the pre-paid payment instrument issued by Zumosun Soft Invention Private Limited

• “Charge(s)” or “Service Charge” shall mean the charges which Zumosun may levy upon consideration for subscribing to the Zumosun wallet

• “Person-to-Person Transfer” refers to a facility to transfer funds from a Zumosun Wallet to any other Zumosun Wallet issued by Zumosun

• “Person-to-Bank” refers to a facility to transfer funds from a Zumosun Wallet to any Savings/Current Bank account in India

• “Merchant Establishment” shall mean and include physical Merchants, remote Merchants and any other outlet that has been authorized by Zumosun to accept payment using Zumosun Wallet

• “Enrollment Form” shall mean the Zumosun Wallet Enrollment Form, as is required by Zumosun from the Customer at the time of registration for availing and/or continuation of the Zumosun Wallet

• “Minimum KYC Wallet” means Zumosun Wallet classified as Semi-closed system payment instruments issued by accepting minimum customer details being customer name, ID number of one of the Officially Valid Documents specified in RBI guidelines (Driving License, Voter’s ID, NREGA Job Card, Passport) date of birth, gender, email address, and OTP-verified mobile number, which permit payment and domestic money remittance as per RBI direction on Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, 2009 as amended and supplemented by the RBI from time to time. Minimum KYC Wallet shall be converted into Full KYC Wallet within a period of 24 months from the date of issue, failing which no further credit shall be allowed in Minimum KYC Wallet. However, customers can use the balance available in the Minimum KYC Wallet.

• “New Minimum KYC Wallet” means Zumosun Wallet classified as Semi-closed system payment instruments issued by accepting minimum customer details being customer name, ID number of one of the Officially Valid Documents specified in RBI guidelines (Driving License, Voter’s ID, NREGA Job Card, Passport) date of birth, gender, email address, and OTP-verified mobile number, which permit payment and domestic money remittance as per RBI direction on Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, 2009 as amended and supplemented by the RBI from time to time. Existing Minimum KYC Wallets can be converted into this New category with Customer consent. It is not mandatory for these New Minimum KYC Wallet to get converted into Full KYC Wallet.

• “Full KYC Wallet” means Zumosun Wallet which is KYC compliant and classified as Semi-closed system payment instruments which permit Person-to-Person transfer and payment to all identified Merchant as per RBI direction on Issuance and Operation of Prepaid Payment Instruments in India (Reserve Bank) Directions, as amended and supplemented by the RBI from time to time.

• “KYC” stands for Know Your Customer and refers to the various norms, rules, laws and statutes issued by RBI from time to time under which Zumosun is required to procure personal identification details from the customer before any services can be delivered. Know Your Customer (KYC) documents may be required by Zumosun from the customer at the time of registration and/or on a later date, for the continuation of the Zumosun Wallet.

• “Password” or “MPIN” means the secret password used to secure Zumosun Wallet applications, without knowledge of which Zumosun Wallet will not be operable.

• Conversion of Minimum KYC Wallet to New Minimum KYC Wallet- For customers who are having existing Minimum KYC Wallet, customer consent to be migrated to the new category wallet i.e. New Minimum KYC Wallet and agree to the terms and conditions stipulated for this new category of wallet. Customers who are having existing Minimum KYC Wallet customers being migrated to this category of New Minimum KYC Wallet may choose to opt-out of this New Minimum KYC Wallet within 5 days from migration notification from us. Customers who have an existing Minimum KYC Wallet in “Inactive” state, will get migrated to this New Minimum KYC Wallet upon activation of their wallet.

2. ELIGIBILITY

• Customer must be 18 years of age to use Zumosun Wallet

• Customers must not be someone previously suspended or removed from the services by Zumosun wallet.

• Individuals below 18 years (but more than 10 years of age) can use Zumosun Wallet under the guidance of an adult provided necessary documents are submitted.

• Zumosun  reserve the right to terminate any account or use of Zumosun Wallet if any information provided by Customer is false, fictitious, inaccurate, not current or incomplete, with or without notice

3. REGISTRATION TO USE SERVICES

• The Customer will be issued a user ID (unique identification issued by Balancehero or primarily the mobile number) and password (MPIN, or Mobile PIN) to access the customer's account.

• The Customer must keep the password confidential and shall not share it with any other person as the customer is responsible for all activities on the customer's account, whether or not the customer authorized it.

• In case of any unauthorized use of customer account or customer user id and password, please contact us at cs@balancehero.com

4. Zumosun  WALLET

(A) Minimum KYC Wallet Features

(B) New Minimum KYC Wallet Feature

(C) Full KYC Wallet Features

*Note: KYC documentation shall be in line with the prevailing RBI guidelines on (KYC) Know your Customer.

Above parameters and limit, capping is applicable as per the Master direction on issuance and operation of prepaid card instruments and subject to change as when new guidelines are issued by RBI.

5. GIFT INSTRUMENTS

• Maximum value of each instrument shall not exceed INR 10,000/- (Indian Rupees Ten Thousand only)

• The validity of unused gift instrument issued by Zumosun Soft Invention Private Limited is 1 year from the date of issuance

• Balance Validity of Gift Instruments issued by Zumosun Soft Invention Private Limited is 1 year from the date of the last usage

• Gift Instruments is valid for the purchase of products and transactions within the territory of India & under ecosystem of Zumosun  app in Indian Rupees only

• No Cash withdrawal or cash remittance is permissible on Gift instruments

• Gift instruments will not be reloadable

• A customer can buy up to 50 Gift cards of INR 10,000 per day

6. DOCUMENTATION

• The collection, verification, audit and maintenance of correct and updated customer information is a continuous process and Zumosun reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements. Zumosun reserves the right to discontinue services/reject applications for Zumosun Wallet at any time if there are discrepancies in information and/or documentation provided by the customer.

• Any information provided to Zumosun with the intention of securing Zumosun Wallet shall vest with Zumosun and may be used by Zumosun, for any purpose consistent with any applicable law or regulation, at its discretion.

• If the details provided by the customer in the KYC documents do not match with the details mentioned in the Enrollment Form, then Zumosun has the right to forfeit the balance amount in customer’s wallet

7. KYC COMPLIANCE

• “KYC” stands for Know Your Customer and refers to the various norms, rules, laws and statutes issued by Reserve Bank of India from time to time

• Zumosun Wallet is required to procure personal identification details from the customer before any services can be delivered and at the time of Registration and/ or on a later date, for availing and/or continuation of the Zumosun Wallet

• The collection, verification, audit and maintenance of correct and updated customer information is a continuous process and Zumosun Wallet reserves the right, at any time, to take steps necessary to ensure compliance with all relevant and applicable KYC requirements

• Zumosun  reserves the right to transfer part or all of customer Personal Information to third parties for authentication as required by applicable laws after obtaining customer’s explicit consent

• The company reserves the right to discontinue services/reject applications for Zumosun Wallet at any time if there are discrepancies in information and/or documentation provided by the customer

• Any information provided to Zumosun  with the intention of securing Zumosun Wallet shall vest with us and may be used, for any purpose consistent with any applicable law or regulation, at its discretion

• If the details provided by the customer in the KYC documents do not match with the details mentioned in the KYC enrollment form, then Zumosun  has the right to forfeit the balance amount in customer’s wallet

• Subject to guidelines/notifications issued by RBI from time to time these limitations may be reviewed and modified at the discretion of Zumosun  without prior notice

8. GENERAL CONDITIONS OF Zumosun WALLET

• The customer will be able to use the Zumosun Wallet Account for all services and transactions like recharges, bill payments, domestic money transfer, and merchant payments subject to guidelines/notifications issued by RBI from time to time, and specific features available may be reviewed and modified at the discretion of Zumosun without prior notice.

• The maximum monetary value that can be stored at any point of time, transferred to another account, utilized in a month in Zumosun Wallet Account shall be in accordance with RBI (Reserve Bank of India) and Zumosun Wallet guidelines as applicable from time to time

• Subject to guidelines/notifications issued by RBI from time to time these limitations may be reviewed and modified at the discretion of Zumosun Wallet without prior intimation to the Customer

• Zumosun Wallet reserves the right to suspend/discontinue Zumosun Wallet services to the customer at any time, for any cause, including, but not limited, to the following:

• For any suspected violation of the rules, regulations, orders, directions, notifications issued by RBI from time to time or for any violation of the terms and conditions mentioned in this document

• For any suspected discrepancy in the detail(s), documentation or KYC (Know Your Customer) details provided by the customer

• To combat potential fraud, use of abusive language, sabotage, willful destruction, a threat to national security or for any other force majeure reasons

• If the same is due to technical failure, modification, upgrade, variation, relocation, repair, and/or maintenance due to any emergency or for any technical reasons

• If the same is due to any transmission deficiencies caused by topographical and geographical constraints/limitations

• If the mobile connection with which the customer’s Zumosun Wallet is related ceases to be operational or in not in customer possession and direct control

• If Zumosun Wallet believes, in its reasonable opinion, that cessation/ suspension is necessary

• Zumosun Wallet reserves the right to amend, modify, change, and/or terminate (collectively “Changes”) the Terms and related applications, at any time in its sole discretion. The customer continued use of the services shall be deemed as acceptance of any such Changes

• As the customer is bound by such revisions, the customer should therefore check on the app, website or with the Zumosun business partner channel through which customers are availing the service to review the current fees from time to time

• From time to time, Zumosun, at its sole discretion, can add to or delete Billers, Merchants

• The customers are issued, immediately after a successful registration. The customer account will be upgraded to an after customer submit the KYC documents at the time of registration or on a later date and the same are verified and approved by Zumosun

• The Customer may note that withdrawing money from Zumosun Wallet is not allowed. The outstanding balance stored on customer’s Zumosun Wallet shall NOT be refunded under ANY circumstances and must be utilized only to make payments for bonafide transactions at merchant establishments and for person-to-person transfers or person-to-bank transfer, subject to guidelines/notifications issued by RBI from time to time.

• No interest will be payable by Zumosun on the available balance reflected on the Zumosun Wallet

• Zumosun Wallet is not transferable

• Customers are permitted to maintain and operate only one Zumosun Wallet. Any suspected non-conformity with this requirement shall just cause for the suspension/ discontinuation of any/all Wallets associated with the customer by Zumosun 

9. WALLET CHARGES & VALIDITY

• The customer shall pay the service charges prescribed by Zumosun Wallet in the form and manner prescribed for such payment

• Zumosun Wallet may at its discretion, change, amend, increase, or reduce the Service Charges without prior intimation to the customer

• Any value in the Zumosun Wallet that is utilized towards making payments for any transaction shall be automatically debited from customer’s Zumosun Wallet

• Zumosun ’s responsibility is limited to the debiting of Customer’s Zumosun Wallet and the subsequent payment to any merchant establishment that might transact with

• Zumosun does not endorse, promote, or warrant any goods and/or services that might be availed or proposed to be availed using Zumosun Wallet

• Zumosun reserves the right to levy charges/ charge commission upon any amounts loaded upon customer Zumosun Wallet or any amounts spent/utilized by the customer using Zumosun Wallet

• Zumosun Wallet reserves the right to set off any balance in the customer’s wallet in order to recover funds for transactions processed as per the customer request

• Charges pertaining to transactions shall be in accordance with RBI guidelines as applicable from time to time

10. WALLET EXPIRY AND BALANCE FORFEITURE

• Wallet expiry and balance forfeiture will depend upon the inactive use of the customer wallet for a long period of time wherein Zumosun Wallet reserves the rights to forfeit the amount in accordance with prevalent regulatory guidelines

• At present, Zumosun does not expire the wallet or forfeits the balance amount in Zumosun Wallet

• Zumosun reserves the right to introduce a policy as per the applicable RBI guidelines for wallet expiration and balance forfeiture in future. The terms and conditions related to any such policy that may be introduced in the future will come into effect from the date that will be clearly indicated under the “Terms of Use” for Semi-Closed Wallet

11. USER INFORMATION

A. PERSONAL INFORMATION

Personal Information means and includes all information that can be linked to a specific individual or to identify any individual, such as:

• Full Name, Address, E-mail address, Mobile Number, Date of Birth, the ID number of one of the Officially Valid Documents specified in RBI guidelines (Driving License, Voter’s ID, NREGA Job Card, Passport) and any proof of identity and/or address that Zumosun  may request

• Details of any transactions that Customer carry out through our application using Zumosun account and of the fulfilment of requests

• Details of any credit, debit or other card used for transactions

• Details of any bank account (including but not limited to, account holder/account name, account number and transaction history of the bank account), Tax certificates or any other income documents as necessitated by Zumosun 

• Any correspondence sent by Customer to Zumosun 

• Information from the survey that is completed through the application, if any

• Customer participation in any promotion sponsored by Zumosun 

• Call records between customer & Zumosun 

• Information collected through cache

• Customer IP address, log-in times, operating system and browser type

• Details of visits to Zumosun  mobile application including, but not limited to, Traffic Data, Location Data, Weblogs and other communication data, whether this is required for Zumosun ’s own billing purposes or otherwise and the resources that access whilst visiting our mobile application

B. INFORMATION COLLECTED BY MERCHANTS

Zumosun Wallet shall engage independent merchants to provide certain services and products. Access to any personal information by these merchants is limited to the information reasonably necessary in order for the merchants to perform their limited services for us. The company also insists that these merchants protect the customer’s personal information in a manner consistent with this Terms & condition and that the merchants shall not use or disclose personal information for any purpose other than providing Zumosun  / Zumosun with the products or services for which the company has contracted. The company will not sell, distribute or lease personal information to merchants unless.

• Required by law such as to comply with a subpoena or similar legal process. To the extent the company is legally permitted to do so, the company will take commercially reasonable steps to notify the customer in the event that it is required to provide personal information to merchants as part of the legal process

• When the company believes in good faith that disclosure is necessary to protect our rights, protect Customer’s safety or the safety of others, investigate fraud or respond to a written government request

• If Zumosun Wallet becomes involved in a merger, acquisition, or any form of sale of some or all of its assets, the company will provide notice before personal identification information becomes subject to a different privacy statement

• To any other Merchant with prior consent to do so

C. USE OF PERSONAL INFORMATION

The company use personal information to provide the customer with services & products explicitly requested for, like the following:

• To carry out instructions for making and/or receiving payments and undertake transactions using our services, including verifying that customer has sufficient funds in Zumosun Wallet to make such payments

• To operate and administer Zumosun account for providing services that have requested

• To notify about changes to our service(s)

• To comply with financial services regulations including retention of financial information and transactions

• For customer service, including answering questions and responding to feedback and complaints

• To provide the customer with information, products or services that customer request from us

• To allow the customer to participate in interactive features of the mobile application

• To improve internal customer training

• For financial and identity checks, fraud prevention checks, anti-money laundering and credit checks

• To send offers, based on previous orders, transactions pattern and interests. Basis the customer consent, the information will be shared with third parties(NBFCs etc.)

D. RETENTION OF DATA

Zumosun is required, under applicable laws, to retain certain records for a period as suggested by regulatory authorities even after closure of Zumosun Wallet account, which will include personal data such as name, contact details, customer number and transaction history. Other than mentioned, the company will delete and destroy all Personal Information that the company holds about the customer when the customer (or the company) terminate the Zumosun account. The company does not store online banking login PIN, TAN and/or password. Please note that the company will not store credit card information.

E. RETENTION OF DATA

• Zumosun may share Personal Information with third parties to provide the customer with services that the company offer through Zumosun Wallet, authenticate customer identity, conduct quality assurance testing, facilitate the creation of accounts, provide technical and customer support, or provide specific services, such as synchronization of the customer’s contacts with other software applications, in accordance with the customer’s instructions. These third parties are required not to use personal information other than to provide the services requested by the customer

• Zumosun may share personal information with its subsidiaries, joint ventures, or other companies under a common control that it may have now or in the future, in which case it will require them to honour this terms & condition. If another company acquires our company or our assets, that company will possess personal information and will assume the rights and obligations with respect to that information as described in this terms & condition

• Zumosun may disclose personal information to third parties in a good faith belief that such disclosure is reasonably necessary to –

• take action regarding suspected illegal activities

• Enforce or apply our Terms of use and terms & condition

• Comply with legal processes, such as a search warrant, subpoena, statute, or court order

• Protect our rights, reputation, and property, or that of our users, affiliates, or the public

• To avail third party products if the customer evinces interest.

12. PROHIBITED SERVICES

The customer hereby agrees not to:

• Use the services for any purposes other than to purchase recharge of Telcos, pay postpaid bill, and pay for DTH/utility bills and/or to access the services in accordance with these Terms and Conditions and as such services offered by Zumosun 

• Infringe the company’s or any third party’s intellectual property rights, rights of publicity or privacy

• Use of the services by customers below the age of eighteen (18) years and fit to contract under the applicable laws in India for the time being in force

• Post or transmit any message which is libellous, defamatory or which discloses private or personal matters concerning any person

• Post or transmit any message, data, image or program which is pornographic in nature

• Refuse to cooperate in an investigation or provide confirmation of the customer’s identity or any other information provided to Zumosun 

• Remove, circumvent, disable, damage or otherwise interfere with security-related features of the services and the Site or features that enforce limitations on the use of the services

• Use the services in any manner that could damage, disable, overburden, or impair it, including, without limitation, using the services in an automated manner

• Interfere or disrupt this site or networks connected to this site

• Take any action that imposes an unreasonably or disproportionately large load on our infrastructure/ network

• Use any device, software or routine to bypass the site’s robot exclusion headers, or interfere or attempt to interfere, with the services

• Breach this Agreement or any other Zumosun  agreement or policy

• Use the site to collect or obtain personal information, including without limitation, financial information, about other users of the Site

• Use the services in a manner that results in or may result in complaints, disputes, reversals, chargebacks, fees, fines, penalties and other liability to Zumosun, a third party or the customer

• Use the services in a manner that Zumosun  reasonably believe to be an abuse or a violation of payment network rules

• Take any action that may cause Zumosun  to lose any of the services from its service providers, Telco’s, payment processors or other suppliers

• Send automated request of any kind to the site’s system without express permission in advance from Zumosun 

13. CUSTOMER COMMUNICATIONS

• All customers will be mandatorily registered for SMS alerts. Additionally, customers may opt to register for email alerts and notifications

• Zumosun will send all customer communications by SMS and/or email and the SMS will be deemed to have been received by the customer after they have been submitted for delivery to the mobile phone operator. The customer agrees to receive all commercial message including transactional messages from Zumosun 

14. EXCLUSION OF WARRANTIES

• The use of the services will meet the customer requirements

• Use of the services will be uninterrupted, timely, operational at any particular time or free from error

• Any liability for any information that may have become outdated since the last time the particular piece of information was updated

• All warranties and conditions of any kind, whether express or implied, including, but not limited to the implied warranties and conditions of merchantability, fitness for a particular purpose and non-infringement

15. LIMITATION OF LIABILITY

Zumosun  assumes no responsibility and will incur no liability if it is unable to effect any payment instruction(s) owing to any one or more of the following circumstances:

• If the payment instruction(s) issued by the customer is/are incomplete, inaccurate, invalid and delayed

• If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s)

• If the funds available in the payment account are under any encumbrance or charge

• If payment is not processed by biller upon receipt

• Any amount transferred erroneously by the customer to any Merchant Establishment will not be refunded to the customer by Zumosun in any circumstances

• Circumstances beyond the control of Zumosun  (including, but not limited to fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force)

The liability of the Zumosun  or customer for any unauthorized transaction shall be :

• Zero Liability of the customer – A customer’s entitlement to zero liability shall arise where the unauthorized transaction occurs in the following manner

1. Contributory fraud/negligence/deficiency on the part of the Zumosun  (irrespective whether the transaction is reported by customer or not

2. Third-party breach where the deficiency lies neither with the bank nor with the customer but lies elsewhere in the system and the customer notifies to Zumosun  within 3 days of receiving communication from the Zumosun  regarding the unauthorized transaction

• Limited Liability of the Customer- The Customer shall be liable for the loss occurring due to unauthorised transactions in the following cases

1. In cases where the loss is due to negligence by a customer, such as where he has shared the payment credentials, the Customer will bear the entire loss until he reports the unauthorised transaction to the Zumosun. Any loss occurring after the reporting of the unauthorised transaction shall be borne by the Zumosun 

2. In cases where the responsibility for the unauthorised electronic banking transaction lies neither with the bank nor with the Customer, but lies elsewhere in the system and when there is a delay (of four to seven working days after receiving the communication from the bank) on the part of the Customer in notifying the Bank of such a transaction, the per transaction liability of the customer shall be limited to the transaction value or Rs 10,000/- whichever is lower

• In case the Customer notifies the Zumosun  after seven working days of receiving the communication from the Zumosun  regarding the unauthorized transaction, the Zumosun  shall evaluate and determine the same as per board approved policy

16. ACCEPTANCE OF TERMS

• By accepting the Terms, the customer understand and agree that Zumosun Wallet will treat customer’s use of the services such as the customer use of prepaid mobile/DTH recharge, purchase regarding bill payment or money transfer or other services which may be added from time to time (all such services are individually or collectively are referred as service or services) in Zumosun  mobile application and/or on the website www.zumosun.com

• The customer specifically agrees, that in order to facilitate the provision of Zumosun Wallet, it may be required to disclose any information or particulars pertaining to the customer to any authority, statutory or otherwise. Privacy of communication is subject to the terms of the certificate of authorization granted by the RBI and RBI notifications/directives etc.

• Zumosun, or our licensors, own all right, title and interest, including, but not limited to the usage, all copyright, trademark, patent, trade secret or other proprietary rights (“IP rights”) in and to the app, alternatively also referred to as the platform. The customer will not reproduce, distribute, transmit, modify, create derivative works, display, perform or otherwise use the App/Website, the platform or any of the IP rights, or attempt to reverse engineer, decompile, disassemble, or derive the source code for the platform or use the platform or website to create a competing product.

• Zumosun Wallet is owned by Zumosun. Unauthorized use is strictly prohibited as Zumosun Wallet is a platform owned by Zumosun. Hence all the rights, benefits, liabilities & obligations under the following terms & conditions will accrue to the benefit of Zumosun. All rights are expressly reserved to Zumosun Wallet, in turn to Zumosun.

• The customer acknowledges that Zumosun Wallet is a facilitator for mobile recharges and other services and is not liable for any 3rd party products and services available on the application with respect to rates, quality, and all other instances. The customer expressly understands and agrees that customer’s use of the services and application is at customer’s sole risk and the services are provided “as is” and “as available”. The customer will not hold Zumosun liable for any discrepancy in the third-party products. It is the customer's responsibility to evaluate the accuracy, completeness and usefulness of all opinions, advice, services, merchandise and other information provided through the internet generally.

• Any material downloaded or otherwise obtained through the use of the services is done at the customer’s own discretion and risk and that the customer will be solely responsible for any damage to customer’s device or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by the customer from Zumosun or through or from the services will create any warranty not expressly stated in the Terms.

• Zumosun  reserves the right to mark Lein in Zumosun wallet/Gift card/Account in case of any liability arises due to dual payments, transaction success but a refund or any other refund due to technical issues

• Notwithstanding anything to the contrary herein, neither Zumosun, nor its affiliated companies, subsidiaries, employees, Directors or any related party will have any liability to users or to any third party for any indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, even if any of the said parties had been advised of, knew of, or should have known of the possibility of such damages. To the extent permitted by law, our maximum aggregate liability to the customer for any causes whatsoever, and regardless of the form of action, will at all times be limited to the transaction value.

By accepting the Terms, customers authorize Zumosun to hold, receive, disburse and settle funds on customer’s behalf. Customer’s authorization will remain in full force and effect until the customer's Zumosun Wallet account is closed or terminated.

17. CUSTOMER GRIEVANCES

Redressal mechanism for grievances raised over phone/internet

Registration & Tracking of Complaints

18. DISCLAIMER

All sales are final with no refund or exchange permitted for transactions performed by the customer on the Application. The customer is responsible for the information the customer provides for purchase and all charges that result from those purchases. Balance Hero (India) Pvt. Ltd. is not responsible for any purchase of incorrect information provided. If in a transaction performed by the customer on the application, money has been charged to the customer’s Zumosun wallet, credit/debit card or bank account and a recharge/bill payment/benefit is not delivered within two hours of customers completion of the transaction then the customer may inform Zumosun  by sending an email to Zumosun  customer services email address as mentioned. Zumosun Wallet will investigate the incident and if it is found that money was charged to the customer’s r Zumosun wallet, credit/debit card or bank account without delivery of the recharge/ bill payment/benefit then the customer will be refunded the money within 7 working days from the date of receipt of email from the customer. All refunds will be credited to the customer's Zumosun Wallet account.

19. LEGAL DISPUTE RESOLUTION

The Terms will be governed by and construed in accordance with the laws of India. The customer agrees that any legal action or proceedings arising out of these Terms may be brought exclusively in the competent courts or tribunals having jurisdiction in Gurgaon, Haryana, India and irrevocably submit themselves to the jurisdiction of such courts or tribunals. Zumosun Wallet may elect to resolve any controversy or claim arising out of or relating to these Terms or application by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such controversy or claim will be arbitrated on an individual basis and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Jaipur, Rajasthan, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof. The language of arbitration will be English.